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PoofHaul

Last updated 2026-04-25 · Draft

PoofHaul Terms of Service

Last updated: 2026-04-25 Version: v1.0

These Terms of Service ("Terms") govern your use of PoofHaul, a junk-removal marketplace operated by Poof Haul LLC, a Virginia limited liability company located in Newport News, Virginia ("Poof Haul," "we," or "us"). By creating an account, posting a job, placing a bid, or otherwise using the platform at poofhaul.com or its mobile experiences (collectively, the "Platform"), you agree to these Terms. If you do not agree, do not use the Platform.

1. Service description

PoofHaul is a technology platform that connects residential customers in Hampton Roads, Virginia who need junk removed ("Customers") with independent local haulers who provide that service ("Haulers"). The Platform is bid-based: a Customer posts a job, Haulers in the Customer's zip code see the job and submit bids, and the Customer chooses which Hauler to engage.

Poof Haul is not a hauler. Poof Haul does not provide hauling services, does not own trucks, does not employ drivers, and does not direct the work performed by any Hauler. Haulers are independent contractors, not employees or agents of Poof Haul. Poof Haul's role is to operate the marketplace, facilitate payments through Stripe, and provide a forum for ratings, reviews, and dispute mediation.

Specifically, Poof Haul is not a carrier, a household-goods mover, a solid-waste collection company, or a hazardous-materials transporter, and the Platform is not licensed or held out as any of those things.

2. Account creation and responsibilities

To post jobs, place bids, or accept payments through the Platform, you must create an account using a valid email address. You are responsible for:

  • Keeping your account credentials secure;
  • Providing accurate information about yourself and the items you want hauled;
  • All activity that occurs under your account;
  • Notifying us promptly at hello@poofhaul.com if you suspect unauthorized access.

You may use the Platform only if you are at least 18 years old and legally able to enter into a binding contract under Virginia law.

3. Posting a job (Customers)

When you post a job on the Platform, you agree to:

  • Describe what you need hauled truthfully and completely, including approximate volume, weight, and any access constraints (stairs, gates, narrow driveways);
  • Upload at least one representative photo;
  • Provide an accurate pickup address;
  • Be present (or arrange for an authorized adult to be present) at the pickup window you and the Hauler agree on;
  • Have the legal right to dispose of the items you list;
  • Not list any prohibited items (see Section 4).

Poof Haul reserves the right to remove a job posting that violates these Terms or appears to violate any law.

4. Prohibited items

The Platform may not be used to dispose of any of the following:

  • Hazardous waste of any kind, including chemicals, paints (oil-based and lead-based), solvents, batteries (lithium-ion and automotive), pesticides, asbestos-containing materials, lead-painted objects, and biomedical waste;
  • Refrigerant-containing appliances, unless the Hauler is EPA Section 608 certified and confirms intent to handle the appliance in compliance with Section 608;
  • More than ten (10) tires per job;
  • More than six (6) cubic yards per job (a typical full-size pickup bed plus modest overflow);
  • Anything that would constitute a residence-to-residence move;
  • Items you do not have the legal right to dispose of;
  • Anything else expressly prohibited under federal, Virginia, or local law.

The Platform's automated flagging of suspected prohibited items in your job description or photos is informational; the final responsibility to comply with this Section is yours.

5. Hauler-Customer relationship

Haulers are independent contractors, not employees, agents, partners, or joint venturers of Poof Haul. Poof Haul does not control how, when, or by what method a Hauler performs a job. Haulers set their own bids, choose which jobs to accept, and use their own tools, vehicles, and helpers. Haulers are responsible for their own taxes, licenses, and insurance.

The Customer's contractual relationship for the actual performance of a job is with the Hauler, not with Poof Haul. Poof Haul's role in any individual job is limited to facilitating the connection, holding payment in escrow until completion, and providing customer support.

6. Payments, escrow, and refunds

Payment authorization. When you accept a Hauler's bid, your card is authorized for the bid amount through Stripe. Funds are held until the job is marked complete. We do not capture your card until that point.

Capture. When the Hauler marks the job complete and the dispute window does not result in a refund, the funds are captured and disbursed: 88% to the Hauler and 12% (with a $5 minimum) to Poof Haul as the platform fee.

Dispute window. You have 48 hours after the Hauler marks the job complete to flag a dispute through the Platform or by replying to the completion email. We hold payment until the dispute window closes or you confirm completion, whichever comes first.

Refunds.

  • No-show by Hauler: you receive a full refund.
  • Job cancelled by you before Hauler departure: full refund, no fees.
  • Job cancelled by you after Hauler departure: a $40 trip fee is charged and paid to the Hauler; the rest is refunded.
  • Disputed completion: Poof Haul reviews the dispute and refunds in whole or in part if the Hauler did not complete the job substantially as agreed. Repeat unsubstantiated disputes by a Customer are grounds for account suspension.

No on-site estimate fee. Poof Haul does not charge a fee for a Hauler to visit your property to "look at the job." All bids are placed sight-unseen based on your photos and description; on-site scope changes are handled per Section 7.

Stripe. All payment processing is performed by Stripe Connect. Poof Haul does not see, store, or process your card number. Your use of payment services on the Platform is also governed by the Stripe Connected Account Agreement, the Stripe Services Agreement, and Stripe's privacy policy.

7. Scope changes on arrival

If, when a Hauler arrives, the actual job materially differs from the job you posted (significantly more items, items requiring disassembly, access difficulty not previously mentioned, etc.), the Hauler may:

  • Propose an adjusted bid in writing through the Platform; you may accept or decline.
  • If you decline, the Hauler may decline to perform the job; the $40 trip fee applies and the rest is refunded.

If a Hauler arrives and the job is materially less than posted (significantly fewer items than photos showed), you may request a downward adjustment in good faith.

8. Intellectual property

Platform IP. Poof Haul owns all right, title, and interest in and to the Platform, including without limitation the source code, designs, "PoofHaul" and "Poof Haul" trademarks and service marks, logos, business processes, ratings algorithms, and aggregated analytics. Nothing in these Terms grants you any ownership of the Platform.

Your photos and content. You retain ownership of any photos and text you upload to the Platform (job photos, profile content, reviews, etc.). By uploading content, you grant Poof Haul a non-exclusive, royalty-free, worldwide, sublicensable license to use, display, copy, modify (only as needed for normal display, formatting, and security scanning), and distribute that content for the purposes of operating the Platform, providing the service to you, and marketing the Platform with appropriate attribution.

Reviews and ratings. When you submit a review or rating of a Hauler, you authorize Poof Haul to display that review and rating publicly on the Platform and in marketing of the Platform. You agree your review will be truthful, will not contain personal-attack content, and will not knowingly contain false statements about a Hauler.

Customer photos and Hauler use. A Hauler may use the photos you upload for a specific job solely to perform that specific job. A Hauler may not retain your photos after the job is complete, share them with third parties, or use them in their own marketing without your separate written permission.

9. DMCA takedown policy

Poof Haul respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on the Platform infringes your copyright, send a written notice to legal@poofhaul.com containing:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material on the Platform that is claimed to be infringing, including the URL or sufficient detail for us to find it;
  4. Your name, address, telephone number, and email address;
  5. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

We will respond to valid DMCA notices by removing or disabling access to the allegedly infringing content and notifying the user who posted it. If you believe content was removed in error, you may submit a counter-notice with the elements set out in 17 U.S.C. §512(g)(3).

10. User-generated content

You agree not to post any content (photos, descriptions, reviews, messages) that is:

  • False, misleading, or fraudulent;
  • Defamatory, harassing, threatening, or hateful;
  • Sexually explicit or obscene;
  • Infringing of any intellectual-property, privacy, or publicity right;
  • Unlawful, including content that solicits or facilitates illegal activity.

We reserve the right (but have no obligation) to review, refuse, or remove any content that violates these Terms or that we otherwise find objectionable. We are not responsible for content posted by users.

11. Prohibited platform uses

You will not, and will not permit any third party to:

  • Scrape, crawl, or harvest data from the Platform by automated means;
  • Reverse engineer, decompile, or attempt to derive source code from any component of the Platform;
  • Circumvent rate limits, authentication, or other security measures;
  • Use the Platform to compete with Poof Haul, including by aggregating job postings or hauler listings for a competing platform;
  • Solicit Customers or Haulers acquired through the Platform to transact off-Platform for jobs sourced through the Platform (Haulers' Non-Circumvention obligations are detailed in the Hauler Agreement);
  • Misrepresent your identity, your affiliation with any person or entity, or the items you list for hauling;
  • Interfere with or disrupt the Platform, including by introducing malicious code or overloading our infrastructure.

12. Privacy

Your use of the Platform is also governed by our Privacy Policy at /privacy, which is incorporated by reference into these Terms.

13. Disclaimers

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY VIRGINIA LAW.

Poof Haul does not warrant the conduct of any Hauler or the outcome of any job. Poof Haul does not warrant that the Platform will be uninterrupted, error-free, or free from harmful components.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY VIRGINIA LAW, POOF HAUL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS IS LIMITED TO THE GREATER OF: (A) THE PLATFORM FEES YOU PAID OR THAT WERE COLLECTED FROM PAYMENTS YOU INITIATED IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

THIS CAP DOES NOT APPLY TO LIABILITY ARISING FROM POOF HAUL'S FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, OR TO LIABILITY THAT CANNOT BE LIMITED UNDER VIRGINIA LAW.

NEITHER PARTY IS LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OF DATA.

15. Modifications and notice

We may modify these Terms from time to time. Material changes will be posted to /terms and announced by email to your account email address at least thirty (30) days before they take effect, except where a shorter notice period is required for safety, legal, or regulatory reasons. Your continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms.

16. Termination and suspension

You may close your account at any time by emailing hello@poofhaul.com. We may suspend or terminate your access to the Platform at any time, with or without notice, for any breach of these Terms, suspected fraud, repeat customer disputes that are not substantiated, threats to other users or the Platform, or as we determine in good faith is necessary to protect the Platform or its users.

On termination, Sections 8 (IP), 13 (Disclaimers), 14 (Limitation of Liability), 17 (Dispute Resolution), and 18 (General) survive.

17. Dispute resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles.

Pre-litigation negotiation. Before either party files suit, the parties agree to attempt in good faith to resolve any dispute by written communication for at least thirty (30) days. Customer notices to Poof Haul go to legal@poofhaul.com; Poof Haul notices to you go to your account email address.

Optional arbitration. After a dispute has arisen, both parties may consent in writing to binding arbitration administered by the American Arbitration Association under its commercial rules. Pre-dispute mandatory arbitration is not required by these Terms.

Venue. Any litigation not resolved by arbitration must be brought in the Circuit Court for the City of Newport News, Virginia, or in the United States District Court for the Eastern District of Virginia, Newport News Division, as applicable.

Small-claims preserved. Either party may bring a claim in a Virginia General District Court (small-claims) without first observing the pre-litigation negotiation period.

Class actions waived. To the extent enforceable under Virginia law, each party waives the right to bring or participate in a class, collective, or representative action under these Terms.

18. General

Severability. If any provision is held invalid, the rest continues in force.

Waiver. A delay or failure to enforce any provision is not a waiver.

Assignment. You may not assign these Terms. Poof Haul may assign these Terms to a successor entity without your consent.

Integration. These Terms, together with the Privacy Policy and (if you are a Hauler) the Hauler Agreement, are the complete agreement between you and Poof Haul on the subject matter and supersede prior or contemporaneous understandings.

No third-party beneficiaries. These Terms are between you and Poof Haul; no third party (including Haulers in their relationship to Customers, or vice versa) has rights as a third-party beneficiary.

Electronic acceptance. You accept these Terms by creating an account, posting a job, placing a bid, or continuing to use the Platform after a material update. The Platform records your acceptance with a timestamp.

19. Contact

For legal notices: legal@poofhaul.com For general support: hello@poofhaul.com For account help: support@poofhaul.com For insurance and certificate matters (Haulers): insurance@poofhaul.com

Mailing address:

Poof Haul LLC
110 Coliseum Crossing #5133
Hampton, VA 23666
United States

Questions about these terms? Contact us.